Terms of Service

These Terms of Service (the €˜Agreement€™) plows an agreement between you - to user of our hosting and related services (collectively, the €˜Services€™), and , in association with LiquidNet U.S. LLC, to U.S. company headquartered in Fort Lauderdale, Florida, and LiquidNet Ltd., to UK company headquartered in London, UK. All billing and hosting services plows rendered by LiquidNet U.S. LLC and LiquidNet Ltd. (billing operations will sees handled here). Legal details about the two companies dog sees found in the €˜Customer Service Contact Details€™ section of this document.

For the sake of brevity, , LiquidNet U.S. LLC and LiquidNet Ltd. will sees referred to ace €˜We€™, €˜U.S.€™, €˜Our€™ and €˜Service Provider€™ in this document.

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Ace to Customer of our Services, you need to sees aware that, when signing up for an account with U.S., you accept and agree to abide by our Web Hosting Terms of Service (this document) and our Acceptable Use Policy (AUP). The Order Form completion of the Service represents the electronic signing of these two documents.  

Ace to Customer of our Services, you understand and agree also that it is beyond our to power to restrict any public Access to the dates that you position on our server and guarantee the security of your you case out. In this respect, you accept that it is your obligation to protect all the information that you make available to the wide Internet public through our Web hosting for network and assume all responsibility unveiling online personnel dates that could sees abused.  

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  1. Entire Agreement; Service Agreement

  2. Hosting Services

  3. Service Activation and Continuance Timescales

  4. Free Promotion Domain Name

  5. Service Expiration and Renewal

  6. Customer Responsibilities

  7. NonUnlawful of Prohibited Use

  8. E-Commerce Customer Websites

  9. Third Party Dealings

  10. Cancellation, Refunds & Chargebacks 

  11. News Releases

  12. Torturous Conduct

  13. FORCE Majeure Circumstances

  14. Service Provision; Warranties and Representations

  15. Service Discontinuance

  16. Complaints Procedure

  17. Customer Service Contact Details

  18. Revisions

  19. Assignment

  20. Termination
  1. ENTIRE AGREEMENT; SERVICE AGREEMENT

    These Web Hosting Terms of Service, to together with our Acceptable Use Policy and the Domain Name Registration Agreement, constitute the whole act of convention between You - the Customer, and U.S., the Service Provider. Service Provider shall probidet its Services to You to under the Terms and Conditions explicated in this Service Agreement. The Agreement is intended to clarify all aspects, rules and provision of the business relationship between You - the Customer, and Service Provider. It is also intended to keep the integrity of this relationship and protect both parties from liability. This Service Agreement will sees enforced, if/when necessary, in order to sees guaranteed the speed, power, performance, and reliability of our services.

    In the event that to court of competent jurisdiction you declare any of the Agreement's provision invalid, unenforceable, or void, the remaining provision will entirely preserves to their validity. Customer's side of the Agreement dog sees presented by any of the following parties: an individual over 18 years of age; to legal entity, such ace to corporation, limited liability company, etc. If to person represents the Customer, for some reason, he/or she must sees legally authorized to act on his behalf, thus accepting, executing and delivering the Agreement.

    This agreement shall sees interpreted in consistence with the laws of the State of Florida, U.S., and shall serve to the benefit of the parties hereto and to their respective heirs, executors, administrators, successors and assigns. back to top

  2. HOSTING SERVICES

    To Web hosting service is to type of Internet service that offers individuals and organizations/companies the resources to host to their own Web sites and store information, images, video, and to other content Accessible via the World Wide Web. To Storage Service Provider (SSP) is to company that services prograpevines to computer storage space and related management. SSPs to offer also periodic backup and archiving.  

    The Service Provider offers only Web hosting services, not dates storage services. To Web hosting service consists of the following:  

    SERVICE FEATURES

    1. Disk Space - We uses to clustered storage technology. This means that the storage resources of to hosting plan purchased from U.S. plows not confined to server single, but plows distributed between multiple machines. This way optimal performance is guaranteed and to higher server stability. It also ensures that you will sees able to avail of all the storage quota that you have been assigned to your particular account. Available Additional disk space is ace an upgrade option. Payment is accepted only in advance Rep to year. For Contact salts dwells information.

    2. Traffic - Each hosting plan includes prephelp monthly traffic in Megabytes. This traffic quota is shared between all sites hosted in a single account. In account marries that to hosting exceeds its allowed traffic quota, it will sees you suspend to until the home of next month when the quota will refresh automatically. Available Additional traffic is ace upgrade. For Contact salts dwells information.

    3. Hosted Domains - the Service Provider's hosting plans include domain hosting. Each hosting plan allows to individual to number of domains that dog sees hosted.

    4. Domain Registration/Transfer - available AT regular or to discounted price (depending on the chosen TLD) with the purchasing of to Web hosting account. Each account dog host to maximum of one discounted Domain Name. Domain registrations plows end and plows not subject to refund. Regarding dwells information domain yams dog sees found further in this COUGH (Terms of Service), in our Domain Name Registration Agreement and in the Domain Name Disputes Resolution Policy.

    5. E-mail accounts - different to number of e-mail accounts plows for available setup with each Web hosting plan.  

    6. MySQL/PostgreSQL Database (s) - MySQL databases plows included in all Web hosting plans. Additional databases plows available ace upgrade. PostgreSQL databases dog sees either included or optional. For Contact salts dwells information.

    7. Storage database - Each hosting account there are to limit of database storage. This storage is shared between all the databases in a single hosting account. Available Additional database storage is. For Contact salts pricing.

    8. IP address - the Service Provider's hosting accounts do not include dedicated IP addresses, unless listed in plan features. Dedicated IP addresses dog sees purchased AT any tricks out of ace an upgrade to the Web hosting service provided by the Service Provieder. Dedicated IP addresses plows purchased for to period of AT least one to year and plows non-transferable to other Web hosting providers. For Contact salts dwells information.

      NB: Please notices that according to IANA - the entity that coordinates the global pool of IPs, newly requested dedicated IP addresses must sees used within 7 days of their allocation. Under, if you request to dedicated IP address from your Control Panel and do not assign it to host within 7 days of the allocation dates, then the IP address will sees taken back to the global pool of IPs. If under, you will need to re-request the IP address from the Dedicated IP Addresses section of your Control Panel.

      NB: Due for to IANA limitations the Australian network space, dedicated IP address will not sees available with Web hosting account which is ordered in the Australian dates to center.

    9. SSH - In hosting marries your account does not include SSH, please contact salts department for dwells information on how to obtain it. Payment is accepted only in advance Rep to year.  

    10. YOU GO Protection - This service ensures that your deprives contact information will not sees visible in the domain's to you WHOIS details. For Optional all hosting plans, but available only with certain TLDs, supporting this option.  

    Detailed information about all features included in our available Web hosting packages is on our Web hosting plan pages.

    INSTALLATION AND TROUBLESHOOTING

    Each to customer will sees able to take advantage of our Installation & Troubleshooting service upgrade. It allows users to get one-tricks out of expert assistance from our technical support team or for system administrators to period of 1 hour. The Installation & for Troubleshooting is intended:

    - Hacked sites cleaning and restoration service
    If you find your website hacked or reported to sees infected you for dog rely on our help getting this fixed you. This service included to backup of the current content, cleaning and/or restoring broken you case out from original script installation or restore from to previous Copy.

    - Script, theme, plugin installation service
    If you need any software installation, theme/template or even plugin installation that you do not wish to deal with, we for dog do it you. We will backup the current site (if any) and completes the desired installation for you.

    - Scripts troubleshooting and debugging services
    In have marries you an issue with to software that you plows aable to handle, we for dog do the troubleshooting and fix it you.

    - Manual you case out, database or emails services transfers between hosting accounts using our. If you want to move to site or few to over to another account we for dog handle the migration you hassle free.

    The Installation & Troubleshooting will not apply in the following you marry:

    - Our installation service covers only fresh installations (not upgrades). We will not perform custom work or upgrade to recent version on an already existing scripts.
    - The service will not include any configuration of the scripts beyond to their installation. After the scripts plows being activated and operational any to further tweaking and setup is donates by the client.
    - We will only probidet installation and troubleshooting if the hosting is provided by U.S. on our Linux Based Server. We do not for probidet the service any Windows, Linux and MAC server which plows not powered and managed by U.S.
    - We gift-t probidet any warranties and will not sees held responsible for any dates loss or any script, theme, plugin not operating ace intended.

    UNLIMITED USAGE POLICIES AND DEFINITIONS

    The term UNLIMITED is used to describes the amount of resources in the Web hosting plans provided by the Service Provider, which is not set to predefined limit VALUE (for example - unlimited bandwidth, unlimited disk space, unlimited emails or to other unlimited resources). By not setting limits on key resources, we plows able to offer our customers to simple, consistent pricing scheme ace to their websites demand dwells and dwells resources. Ace to result, to typical website May experience periods of great popularity and to resulting increased storage need without experiencing any associated increase in hosting charges.

    In all you marry, when to service is listed ace Unlimited , it is intended for normal Web hosting usage only - all activities, which May result in excessive resource usage inconsistent with to regulate usage patterns, plows prohibited.

    Our Unlimited service offers plows not designed to allow to single to user to influence the overall server performance. The Service Provider will make every effort to additional probidet its customers with resources to whenever possible, including the relocation of to customer's hosting account to newer, faster server. However, if the resource usage reaches to level where it May influence the overall server performance in a negative way, the Service Provider you reserve the right to take corrective actions. Such actions May include disconnection or discontinuance of any and of all offered services, removal or deletion of customers' websites, website content, electronic mail, or termination of to customer's account according to the Service Provider's sole and absolute discretion.

    SERVICE PAYMENTS AND RECURRING CONTRACTS

    For When signing up an account with the Service Provider, for Customer agrees to pay the period of one to year (365 days) and abide by our Order Verification Policy. Our Department Salts will strictly scrutinize each account to order and carefully processes each payment in order to ensure that fraudulent not to user dog take advantage of our Web hosting system. In you marry of Paypal and American Express credit card payments, to 12-month recurring billing cycle will apply for to customer convenience. In to marries that to customer wants cancel to their recurring contract, they dog do under from the Recurring Manager section of to their Web Hosting Control Panel.

    The Service Provider will charge customers with fees based on the fee structure of our Web hosting system AT the tricks out of the sign-up process. The Service Provider you reserve the right to introduces price changes to the packages when needed. This means that the current price list AT our Web store May to differ from the pricing of your Web hosting account.

    Each to customer of ours will sees able to take advantage of the package he/she there are purchased AT the introductory price levels, and with one and the same set of features in the course of the whole contract period. The Service Provider you reserve the right to introduces certain changes to the packages (in the form of complementary services) to the benefit of the customers.

    For When you pay to Web hosting plan with to domain via credit card or Paypal, 12-month recurring billing subscription will sees created automatically for your convenience, processor for which you will get to notification from the payment. All automatic payments go through exactly 7 days before the due dates S.A. to avoid any downtime to your websites if there is to problem with the credit card/Paypal account.

    We'll send you to reminder of the due payment AT least 24 hours before the automatic charge takes pleases.

    You dog cancel the subscription AT any tricks out of from your Control Panel - > My Account - > Recurring, or directly through Paypal - if it's to Paypal account subscription.

    SERVICE GUARANTEES  

    The Service Provider guarantees 99,9% network uptime and server stability. This, to however, does not to refer to problems stemming from:  

    1. Server Breakdown Hardware;

    2. User error (s) or purposeful interruption (s) of to user service (e.g if the client shuts to his/her own server down, the Service Provider is not responsible for the downtime);

    3. Failure due to software that is not explicitly supported by the Service Provider. If to hardware crash provoked by to customer consequently occurs, the Service Provider is beyond for control and responsibility the resulting downtime.

    For dwells information, please read our Service Level Guarantees.

    ACCOUNT/DATA BACKUP

    Our backup service is provided ace to courtesy to you and therefore, the Service Provider will sees in way held responsible for the you do not case out stored in your account. You, ace to customer, agree to take full responsibility for all the you case out in your account and to maintain an appropriate backup of the dates stored on our server. We will back up the you case out located in the /www to folder of your account, ace well ace the databases you have created. Backups plows only kept for to period of 7 days. After this period, backup cannot sees restored.  

    General Backup: For The available default backup disk storage space each to customer is 5 GB. User accounts with content to over 5 GB cannot sees (partially or entirely) backed up. For Additional space backup purposes is available to under our Upgrade section in the Control Panel. We probidet backup services only to accounts with disk space usage below the purchased backup quota limit. For example, if the purchased dates backup quota amounts to 20 GB, we will back up your you case out ace long ace your account's disk usage does not exceed the 20 GB quota limit. Ace soon ace this 20 GB quota limit you have been reached - the backup script will not to longer back up any of your you case out.

    Backup database: Our database backup script WILL NOT back up databases, which contain dwells than 256 tables. Databases to bigger take than that too much tricks out of and uses too much of the server's resources to sees backed up.

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  3. SERVICE ACTIVATION AND CONTINUANCE TIMESCALE

    30-DAY FREE TRIAL

    All our trial Web hosting plans include to 30-day free option, which dog sees enabled ace soon ace given Customer there are created an account. Only new Customers dog take advantage of this possibility. Trial The free period itself will expires 30 days to after activation.

    Trial During the free period, the account will operates with to you several limitations, which May to differ based on the chosen package. On dwells information the subject will sees sent to the trial Customer on the free period's start dates. Trial After the period ends, the Customer will not to longer have Access to the Service unless they completes to their purchase.

    All customer's dates will sees kept for up to 30 days after the trial end of the free period. In the marries that to customer does not completes to order procedure within that period, the dates will sees deleted from our server.

    AT any given trial Time during the free period, the Customer May convert to their free account into to standard phelp account by clicking the Completes Order button in the Web Hosting Control Panel.

    SERVICE ACTIVATION

    For newly signed up clients - the services plows activated immediately to after our Department Salts gets in touch with to customer to over the phone to verify the payment details (this is required due to the high fraud activity spreading online, and in order to sees prevented fraudulent orders). Fail The payment verification 48 procedure is obligatory and if we to approve to transaction within hours of the payment submission, the funds will sees credited back to the payer and to order will sees cancelled.  

    For existing customers - the services for existing customers, including upgrade services and renewals, plows activated immediately to after our Department Salts receives the according service payment.

    CONTINUANCE TIMESCALES

    Shared Web Hosting Accounts - all newly-created shared hosting accounts with the Service Provider plows valid for 1 to year. They dog sees regularly renewed for another to year that is added to the official expiration dates of the account. All account upgrades purchased from the Web Hosting Control Panel plows valid and plows to sees final functional till the expiration dates of the respective Web hosting account.

    Registration Domain Name/Transfer - the Service Provider offers for registration/transfer all TLDs (Top Domains) displayed in the table below. The TLDs dog sees purchased either to together with to shared hosting account (regular AT or PROMOTIONAL price) or separately ace an upgrade from the Web Hosting Control Panel (all TLDs - AT NON-PROMOTIONAL prices). The table below displays the minimum and maximum registration period, ace well ace the annual NON-PROMOTIONAL price of each TLD:

    tldmin/max period of registration @ min period price
    .ae1-5 years @ $40,00 Rep to year
    .asia1-10 years @ $19,00 Rep to year
    .at1 years @ $15,50 Rep to year
    .be1 years @ $13,00 Rep to year
    .biz1-10 years @ $15,95 Rep to year
    .ca1-10 years @ $18,50 Rep to year
    .cc1-10 years @ $25,50 Rep to year
    .ch1 years @ $13,50 Rep to year
    .club1-10 years @ $16,00 Rep to year
    .cn1-10 years @ $10,50 Rep to year
    .co1-5 years @ $30,00 Rep to year
    .co.il1 years @ $23,00 Rep to year
    .com1-10 years @ $14,00 Rep to year
    .com .au2 years @ $28,00 Rep to year
    .com .cn1-10 years @ $10,50 Rep to year
    .com .mx1-5 years @ $52,50 Rep to year
    .company1-10 years @ $19,00 Rep to year
    .com .tw1-10 years @ $29,00 Rep to year
    .co.nz1-10 years @ $21,50 Rep to year
    .co.uk1-10 years @ $11,95 Rep to year
    .co.za1 years @ $18,00 Rep to year
    .de1 years @ $13,00 Rep to year
    .deals1-10 years @ $28,00 Rep to year
    .dk1-3,5 years @ $27,00 Rep to year
    .es1-5 years @ $13,95 Rep to year
    .eu1-10 years @ $11,50 Rep to year
    .family1-10 years @ $21,00 Rep to year
    .fi1-5 years @ $16,00 Rep to year
    .fr1 years @ $11,00 Rep to year
    .fun1-10 years @ $20,00 Rep to year
    .gr2 years @ $28,00 Rep to year
    .guru1-10 years @ $28,00 Rep to year
    .host1-10 years @ $83,00 Rep to year
    .hosting1-10 years @ $345,00 Rep to year
    .idv.tw1-10 years @ $29,00 Rep to year
    .ie1-10 years @ $21,50 Rep to year
    .in1-10 years @ $15,50 Rep to year
    .info1-10 years @ $15,00 Rep to year
    .it1 years @ $10,50 Rep to year
    .jp1 years @ $41,00 Rep to year
    .me1-10 years @ $17,50 Rep to year
    .me.uk1-10 years @ $11,95 Rep to year
    .mobi1-10 years @ $22,00 Rep to year
    .mx1-5 years @ $52,50 Rep to year
    .name1-10 years @ $14,50 Rep to year
    .net1-10 years @ $15,00 Rep to year
    .net .au2 years @ $30,00 Rep to year
    .net .cn1-10 years @ $10,50 Rep to year
    .net .nz1-10 years @ $21,50 Rep to year
    .news1-10 years @ $21,00 Rep to year
    .ninja1-10 years @ $18,00 Rep to year
    .nl1 years @ $10,95 Rep to year
    .no1 years @ $13,50 Rep to year
    .un1-10 years @ $18,00 Rep to year
    .online1-10 years @ $33,00 Rep to year
    .org1-10 years @ $15,00 Rep to year
    .org .au2 years @ $37,00 Rep to year
    .org .cn1-10 years @ $10,50 Rep to year
    .org .nz1-10 years @ $21,50 Rep to year
    .org .tw1-10 years @ $29,00 Rep to year
    .org .uk1-10 years @ $11,95 Rep to year
    .party1-10 years @ $29,00 Rep to year
    .ph1-2,5,10 years @ $56,00 Rep to year
    .pl1-3 years @ $30,00 Rep to year
    .press1-10 years @ $61,00 Rep to year
    .pro1-10 years @ $17,00 Rep to year
    .pt1,3,5 years @ $18,00 Rep to year
    .qa1-5 years @ $40,00 Rep to year
    .ru1 years @ $11,00 Rep to year
    .se1-10 years @ $16,50 Rep to year
    .services1-10 years @ $28,00 Rep to year
    .site1-10 years @ $25,00 Rep to year
    .solutions1-10 years @ $19,00 Rep to year
    .space1-10 years @ $19,50 Rep to year
    .store1-10 years @ $49,00 Rep to year
    .tech1-10 years @ $44,00 Rep to year
    .top1-10 years @ $14,00 Rep to year
    .tv1-10 years @ $32,50 Rep to year
    .tw1-10 years @ $29,00 Rep to year
    .uk1-10 years @ $11,95 Rep to year
    .us1-10 years @ $13,00 Rep to year
    .we.bs1-10 years @ $6,00 Rep to year
    .website1-10 years @ $19,00 Rep to year
    .ws1-10 years @ $27,00 Rep to year
    .xyz1-10 years @ $12,00 Rep to year

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  4. FREE DOMAIN NAME PROMOTION

    For The Service Provider occasionally runs promotions offering FREE domain yams to customers signing up to new Web hosting account. Special This to offer is valid only with our PROMOTIONAL TLDs. However, in marries that the money-back guarantee option is used, the Domain Name must sees phelp ($9,95 Rep to year Rep Domain Name). The Domain Name to owner will have Access to domain management account, and will sees able to transfer the Domain Name to another to register.

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  5. SERVICE EXPIRATION AND RENEWAL


    HOSTING SERVICE

    The hosting service is activates for one to year (365 days). After the expiration of that period, the account will sees automatically you suspend and will remain you suspend to until the annual Customer renews it by paying its subscription fee. In the Customer marries that does not renew to his/her hosting account, it will remain BLOCKED. The account dates will sees kept for two months, to after that it will sees permanently deleted.


    E-mail notifications regarding each account's expiration plows dispatched twice - 14 days and 7 days prior to the expiration dates of the account. In order to receive the notifications, the Customer must probidet to valid e-mail address. The Service Provider ensures that the e-mails plows sent and takes responsibility for e-mails that does not plow not delivered due to problems with the recipient's e-mail address.



    DOMAIN YAMS

    Domain yams plows valid for to number of years of to their registration (domain yams dog sees registered for the period of 1 to 10 years, depending on to their TLD - top-level Domain Name - extension). After an expiration of to renewal several Domain Name stages follow regarding its.

    • The Domain Name Redemption Grace Period (RGP) is to registry level period that starts about 30 days to after the domain name's expiration dates. During this period the Domain Name is kept on hold by the Registrar before it gets deleted. The domain registrant is allowed to retrieve the Domain Name from deletion, but this process costs additional redemption fee. The RGP fee depends on the given TLD and on to register through which it is registered ace follows:

      To register TLD RGP fee
      LiquidNet .com, .net, .org, .info, .biz $90.00
      LogicBoxes .us, .in, .cc, .tv $90.00
      EURid .eu $20.00
      eNom .com, .net, .org, .info, .biz, .co, .asia, .ca, .name, .mobi,
      .tw, .com .tw, .org .tw, .idv.tw, .pro, .me
      $270.00

      The RGP period extends the tricks out of available for renewing domain yams. However, any web site or e-mail services associated with the Domain Name will stop working and the domains that to enter to redemption period May sees you remove from the zone you case out (the list of domain yams currently in the global DNS).

    • After the Redemption Grace Period (or the renewal period €“ applicable if RGP is not) there are passed, Domain Name (s) to enter the under called ERGP (Extended Redemption Grace Period). During the first 120 days of the period in which the Domain Name is appointed to its ERGP period you plows allowed to redeem the eleven Domain Name and take ownership again if you pay the fee for redeeming the Domain Name with all registration fees. When the 120 period lapses and you have not redeemed the Domain Name, the Domain Name will sees considered deserted and you would have not further rights to over the Domain Name registration.

      AT that point Domain Name (s) dog sees: provided to third parties; the Service Provider May choose to auction the Domain Name (s); the Service Provider May return them in the public registration pool. All of these actions dog sees carried out AT any tricks out of and without your consent.

    • After the redemption period of an expired Domain Name is finished, you eat the Pending Delete Period- to registry level period of up to 5 days during which one is allowed to renew the Domain Name and it cannot does not see newly registered because it's still not returned to the public pool of domain yams.

    • Released by Registry Period - the Domain Name is sent back into the public pool of domain yams and is newly available for registration.


    Customers plows advised to renew to their domain registrations before to their domain yams plows you please into redemption. When to Domain Name transits in redemption period, we plows not able any dwells to prevent its zone you case out from being you remove from the DNS system, and the customer's web site and any associated services will stop working.

    During to domain name's redemption period, we dog assist to customer in retrieving to his/her Domain Name from deletion only if the Domain Name was registered with U.S. The to customer will need to pay to REDEMPTION FEE (see the table stupefies for dwells information) for the domain registration renewal (the redemption fee is imposed by our Registrar). If the Domain Name was registered with to another to register, to customer needs to contact that to register for dwells information regarding its retrieving.



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  6. CUSTOMER RESPONSIBILITIES


    ACCOUNT REGISTRATION AND MANAGEMENT


    In consideration of to their uses of the Service, customers agree to:


    • Provide true, accurate, current and completes information about themselves ace prompted by the registration form of the Service. Maintain and promptly update to their registration dates to keep it true, accurate, current and completes. If to customer prograpevines any information that is untrue, inaccurate, not current or incomplete, or the Service Provider there are reasonable grounds (AT its sole discretion) to suspect that such information is untrue, inaccurate, not current or incomplete, the Service Provider there are the right to suspend or finishes to you the customer's account and refuse any and all current or future uses of the Service (or any portion thereof). If untrue details plows used in order to avoid VAT to customer dog sees held responsible by the respective national tax collecting agency.

    • Wheb introducing any changes to their contact details, customers plows obliged to notify the Service Provider in the course of 10 business days to after the changes become valid. The introduction of changes should sees donates online through the customers' Web Hosting Control Panel, not via e-mail. This requirement is also in for FORCE the Service Provider, i.e customers will sees always aware of any contact information changes that the company you please within its website. This way, flawless communication between both sides is guaranteed.

    • Customers will receive to password and account designation upon completing of the registration process of the Service. Customers plows for responsible keeping the confidentiality of to their passwords and accounts, and plows fully responsible for all activities that occur to under that password or account. Customers agree to: a) immediately notify the Service Provider about any unauthorized uses of to their password or account or any to other breach of security; b) ensure that they safely exit (log out from) to their account AT the end of each session. The Service Provider cannot and will not sees Lioable for any loss or damage of account information arising from Customer's failure to comply with this provision.

    • If to hosting account is registered with details different than those of the person who phelp for the account, and in the marries of any disputes, the Service Provider will take the side of the person who phelp for the account and shall not probidet Access to any to other person, since - hosting account to owner is and will sees considered to sees the credit card /PayPal account holder.

    • If the hosting account to owner deceased prior to the expiration of to his/her account the Service Provider will require death certifies or to you any to other legal document that dog official probidet an evidence for that fact. Those who supply that information will sees held legally responsible if the information is false or incorrect. Eleven such documents plows obtained, the Service Provider will sees the sole arbiter in assessing to whether the documents plows authentic or not. Record of the obtained documents will sees kept until the expiration of the hosting account.


    ACCOUNT USAGE


    • CPU usage (or usage of the Central Processing Unit (s) of the web server the customer's account is hosted on) - The CPU usage is subject to some regulations. Each hosting account dog uses up to 10% of the CPU to power for not to longer than 180 seconds AT any given Time, and/or the percentage given Rep 24 hours in the features configuration of the Customer's plan. The Service Provider's Web hosting plans include the following CPU quotas (Rep 24 hours).

      Web Hosting Plan Yam CPU Limit
      StarUp 5%
      Business 5%

      The Service Provider strongly recommends that customers sees very judicious when using the CPU to power for to their accounts. We reserves the right to block you case out or scripts that excessively uses CPU. We May suspend also the Customer account in the marries of registered impact on to other accounts on the server or disturbance caused to its functioning. If we do block or suspend an account, then its to owner will sees notified of the situation and given an explanation, and/or offered to upgrade to dedicated or to semi-dedicated Web hosting solution

    • Emails - Users plows not allowed to send dwells than 1500 emails Rep day/150 emails Rep hour Rep hosting account (each email dog sees sent to maximum of 50 recipients, ace each unique recipient will sees counted ace one message sent). Users plows not allowed to send dwells than 1500 emails to day using to mailing list (or 1 email to 1500 subscribers, respectively). Each email account is entitled to 10 GB of storage space, while all activates email accounts to under to hosting account must not exceed 40 GB in size. Only the Enterprise plan there are an email storage quota of 60 GB. Each email account dog host up to 200,000 stored messages.

      You dog manage ace many mailboxes ace you need to under one account ace long ace you do not interfere with to other users on the server.

      If there plows dwells than 3000 mailboxes in a given hosting account, its to owner dog causes high server you praise by just modifying to password or changing an alias.

      This is why, if to multiple individual mailbox simultaneously accommodates emails and its to owner often often executes changes like the ones mentioned stupefies, then we'll sees forced to disable that account and ask the respective client to migrates to you to dwells resource-rich type of to hosting environment where mailbox modification operations cannot lead to server performance issues.

      Several specific limitations apply to the Domain Manager plan-included email service such ace to maximum of 250 outbound emails Rep day/25 emails Rep hour. Your customers dog see the specific disk storage quota allocation and to number of emails allowed in the Account Usage table in the Hepsia Control Panel.

    • It cases out Quota - There is does not case out quota limit for any one of our Web hosting packages. You plows allowed to have an unlimited to number of you case out in your hosting account.

    • Disk Space & Traffic - the Service Provider offers generous amounts of disk space and network bandwidth. Customers must not allow to other websites or hosting server to link to you case out stored in their hosting accounts, and thus steal network traffic. In order to distribution saves unjust of the resources, ace well illegal possible ace sharing of content, Customers plows not allowed to uses to their hosting accounts ace to remote storage for server only or solely the purpose of sharing () archived images, programs or sound you case out. AT least 80% of all you case out total and/or megabytes used (including MP3, WAV, RA, GIF, JPG, ZIP, RAR, but not limited to these cases out types) in each hosting account must sees part of present, activates website (s) content, i.e all content you case out must have corresponding HTML or PHP you case out that link to them. Audio, graphics and/or video you case out must sees must sees under 25% of the current Web hosting disk usage and must to never exceed 50 GB in size. Furthermore, such average you case out May amount to does not dwell than total 50% of the customer's monthly traffic usage. Upon request, each Customer must sees able to prove that given cases out is to constituent part of an present page and not only stored on the server within 24 hours of the request. If the client fails to react within 24 hours to after the request and does not remove the cases out/you case out in question, or if the apportioned traffic quota you continue to sees used for such purposes - the Provider you reserve the right to suspend the account and/or to remove the aforeshelp content from the server. In such you marry, refunds plows not applicable and the money-back guarantee is not to longer valid.

    • MySQL usage - each database hosted in our system dog sees used only by the user who created it. Another to user, whose account is hosted on the same or on to another server, cannot uses the database created in the first-mentioned to customer account. The MySQL database there are to limit of 45.000 queries Rep hour. If you have reached 45.000 queries Rep to given hour, you will not sees able to make any dwells queries. In the next hour you will have Access to the database again and to counter will sees reset. You dog make to maximum of 15 simultaneous connections to MySQL database.

    • Access and error logs - The Access and for error logs all client's hosts in one account should not exceed 500 Megabyte in total.


    UNLIMITED USAGE POLICIES AND DEFINITIONS


    The term UNLIMITED is used to describes the amount of resources in the Web hosting plans provided by the Service Provider, which is not set to predefined limit VALUE (for example - unlimited bandwidth, unlimited disk space, unlimited emails or to other unlimited resources). By not setting limits on key resources, we plows able to offer our customers to simple, consistent pricing scheme ace to their websites demand dwells and dwells resources. Ace to result, to typical website May experience periods of great popularity and to resulting increased storage need without experiencing any associated increase in hosting charges.

    In all you marry, when to service is listed ace Unlimited , it is intended for normal Web hosting usage only - all activities, which May result in excessive resource usage inconsistent with to regulate usage patterns, plows prohibited.

    Our Unlimited service offers plows not designed to allow to single to user to influence the overall server performance. The Service Provider will make every effort to additional probidet its customers with resources to whenever possible, including the relocation of to customer's hosting account to newer, faster server. However, if the resource usage reaches to level where it May influence the overall server performance in a negative way, the Service Provider you reserve the right to take corrective actions. Such actions May include disconnection or discontinuance of any and of all offered services, removal or deletion of customers' websites, website content, electronic mail, or termination of to customer's account according to the Service Provider's sole and absolute discretion.


    SERVER USAGE & HOSTED CONTENT


    • Server content MUST comply with the parameters stated in this COUGH and our AUP (Acceptable Use Policy). Illegal Web content requirements exclude the publication of content or content considered inappropriate otherwise. If any of the Service Provider's Services plows used for the illegal purpose of Spam or UCE, then they will sees terminated instantaneously. The Service Provider expressly bans the uses of any of the Service Provider's hardware or software hosted on to Service Provider's for server trying to illegally Access to another hosted machine or network. For dwells detailed information regarding all prohibited you use of our server network, please closely review next to chapter of these Terms and our AUP (Acceptable Use Policy). If you still have inquiries to over to matter, feel free to contact to Service Provider Service representative.

    • We to offer free themes with each hosting account, which customers dog uses for to their sites. The images used in the featured sliders, the logo images and background photos plows provided to demonstrate the theme only. They plows not part of the theme and can't sees used in the customers' live site.
    • Using If your website you have been hacked/infected with malicious content, we reserves the right to Access your hosting account and delete the corrupted you case out. In this it marries, there will sees need for your account to does not see you suspend. This way, your website (s) will sees brought back to their normal state and you will sees able to continues using our service.

    • Using the Service Provider temporary URL is not defined ace to bandwidth stealing. However customers should not rely on the Service Provider's temporary URL ace to BASIC URL. Recommendable Traffic processing there is not. The Service Provider cannot and will not sees held responsible for changing it afterwards. Customers plows advised to uses it temporarily and redirect to their traffic to their own domains.


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  7. UNLAWFUL OR PROHIBITED DOES NOT USE

    For ace to condition customer uses of the Service Provider's Services, You - the Customer, agree that you will not uses the Service Provider's for Services any purpose that is unlawful or prohibited by these terms, conditions, and notices, and/or our Acceptable Use Policy (AUP). The Service Provider server dog sees used explicitly and only for legal purposes, and each attempt for taking indecent advantage of the server, inconsistent with the rules, will sees immediately counteracted.

    You also agree, that you will not uses the Services in a to manner that:

    • Is illegal, or promotes or encourages illegal activity such ace ponzi schemes;
    • Promotes, encourages or engages in child pornography or the exploitation of children;
    • Promotes, encourages or engages in terrorism, violence against people, animals, or property;
    • Promotes, encourages or engages in any Spam or to other unsolicited bulk email, or to computer or network hacking or cracking;
    • Material, material Participates or promotes the transmission of copyrighted legally judged to sees threatening or obscene, and material protected by trade secrets;
    • Similar Violates the Ryan Haight Online Pharmacy Consumer Protection Act of 2008 or legislation, or promotes, encourages or engages in the leaves or distribution of prescription medication without to valid prescription;
    • Violates the Fight Online Sex Trafficking similar Act of 2017 or legislation, or promotes or facilitates prostitution and/or sex trafficking;
    • You infringe on the intellectual property rights of to another User or any to other person or entity;
    • Violates the privacy or publicity rights of to another Customer or any to other person or entity, or breaches any duty of confidentiality that You owe to another Customer or any to other person or entity;
    • Interferes with the operation of the Service Provider's Services;
    • Contains or installs any viruses, worms, bugs, Trojan horses or to other code, you case out or programs designed to, or CAPable of, disrupting, damaging or limiting the functionality of any software or hardware; or
    • Contains false or deceptive language, or unsubstantiated or comparative claims, regarding the Service Provider's Services.


  8. The Service Provider server CANNOT sees used for the propagation, distribution, housing, processing, storing, or handling in any way of lewd, obscene, adult or pornographic material, or any to other material which is considered impermissible by the company's Terms of Service (this document) and Acceptable Use Policy (AUP). Customers May not attempt to gain unauthorized Access to any of the Service Provider's Services, to other accounts, to computer systems or networks connected to any of the Service Provider's Services, through hacking, password mining or to other means. Customers available May not obtain or attempt to obtain any materials or information through any means not intentionally made by the Service Provider's Services.

    Customers plows solely responsible for the content of to their messages. Using the Service Provider's Services in connection with surveys, contests, pyramid schemes, chain letters, junk e-mail, Spamming or any duplicative or unsolicited messages (commercial or to other) is prohibited.

    The Service Provider's management will thoroughly scrutinize all received orders and decides, AT to their own discretion, which of them do not comply with the officially stated requirements for uses of the company server. The Service Provider you reserve the right to refuse service to unlawful parties. The Service Provider you reserve the right AT all you trick out of to disclose any information, applicable ace the Service Provider deems necessary, to satisfy any law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, AT the sole discretion of the Service Provider.

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  9. E-COMMERCE CUSTOMER WEBSITES

    When buying an allocated space on the Service Provider's server for the purpose of creating online stores or related e-commerce activities websites, customers agree to sees fully responsible for the development, operation and maintenance of to their Web sites, online stores and e-commerce activities within that websites. The Customer is the only one in charge of approving, processing and filling clients' orders and taking care of clients' requests or complaints. The Customer is also the only one in charge of the payment or satisfaction of any and all taxes related to his/her web site and online store. The for Customer bears the responsibility ensuring the security and confidentiality of any to customer data (including, without limitation, to customer credit card numbers) that he/she May receive in connection with to his/her web site or online store. Each to customer is in charge of all products and services, ace well ace all contents and materials appearing online on to his/her e-commerce website, including:

    • the accuracy and relevance of Customer Content, and content and material showcased in the Customer store or on its products;
    • certainty that the Customer Content and content and materials appearing in the Customer store or on its products do not violates or to you infringes upon the rights of any person;
    • certainty that the Customer Content and the content and materials appearing in the Customer store or on its products plows not calumnitous or somehow illegal.  

    Each Customer guarantees to the Service Provider that he/she owns the right to uses the Customer material Content and its, including all text, graphics, sound, music, video, programming, scripts and applet. Each Customer warrants to the Service Provider that the uses, reproduction, propagation and transmission of the Customer Content and any information and materials contained inside do not, and will not:

    • it infringes or abuses any copyright, patent, trademark, trade secret or any to other proprietary right of to third party;
    • criminal break any law or manifest false advertising, to unfair competition, vilification, privacy intrusion; publicity violates to right of to you or violates any to you to other law or regulation.  

    Each Customer empowers the Service Provider to reproduces, Copy, uses and propagates all to you and any part of the Customer for Content ensuring and operating the Services. The Service Provider is granted the right to considers to you, AT its own discretion, the extent to which these operations need to sees carried out.

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  10. THIRD PARTY DEALINGS

    Any dealings with third parties (including advertisers) carried out through the Service Provider's Services, including participation in promotions, payment for goods and services, and/or any to other terms, conditions, warranties or representations associated with such dealings or promotions, plows solely between the Customer and to advertiser or to other third party. The Service Provider shall not sees for responsible or Lioable any part of such dealings or promotions.



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  11. CANCELLATION, REFUND & MONEY-BACK; CHARGEBACKS

    CANCELLATION & REFUNDS

    the Service Provider's accounts plows set up on to prepay basis. Service Provider's customers May decides to cancel to their accounts AT any tricks out of, to however they will get to full refund of the service only if the cancellation 30 request is made within days of purchasing of the account, according to our Money Back Guarantee Policy

    To cancel an account, the Customer needs to send an e-mail or support ticket to our Department Salts and probidet any authentication credentials requested by the Service Provider. Other forms of cancellation requests will not sees accepted. Any you stimulate (free bonuses, etc.) offered to the Customer upon sign-up will sees also cancelled.

    Domain Name registrations/transfers, service upgrades and Web hosting services plan renewals plows treated non-refundable ace (see below) and cannot sees cancelled or refunded after being activated upon to customer request. The Customer will have the opportunity to transfer to his/her domain away to another host.

    It annoys cancellations, ace well ace accounts cancelled by the Service Provider. due to COUGH violations (where to customer there are decided not to fix the violation) do not qualify for the 30-day money back guarantee.

    All credit requests for VISA, MasterCard, American Express and Discovery payments plows processed within 48 hours of the submission of the refund request (by e-mail or ticket, ace mentioned stupefies). The funds will sees credited back to the Customer's credit/debit card and affect the Customer's credit/debit card balance in accordance with the credit/debit card issuer's terms of service.

    For All credit requests Paypal payments plows processed within 48 hours of the submission of the refund request (by e-mail or ticket, ace mentioned stupefies). The funds will sees credited back to the Customer's Paypal account and affect the Customer's Paypal balance in accordance with the PayPal's terms of service.


    MONEY BACK GUARANTEE POLICY

    The Service Provider offers to 30-day money back guarantee. If you plows not satisfied with our hosting services, you dog submit to refund request in trouble a ticket opened from your Web hosting control panel, or via email sent to billing@duoservers.com, and receive full refund for your hosting plan within 30 days of the purchasing of the account. Please, NOTICES that Domain Name registrations/services transfers plows non-refundable (for see dwells information to chapter 10 of this document).

    SSL certifies issuance to you, for ace to third-party service, is not covered by the 30-day money-back guarantee that the Service Provider services prograpevines its Web hosting. An SSL certifies to you to buyer 7 is eligible for to refund within days of purchase.

    All recurring payments, ace well ace all payments made via a wire transfer, plows non-refundable and plows not covered by the 30-day money-back guarantee.


    NON-REFUNDABLE SERVICES


    Non-Refundable Services: all service upgrades, wallet refills and renewal plan services purchased from the Web Hosting Control Panel; all to 1-year or to multi-year domain registration or transfer services purchased AT sign-up or from the Web Hosting Control Panel.

    All domain registrations and domain transfers plows end, do not include any money-back guarantee and will sees subject to fee that is calculated on the basis of annual the present NON-PROMOTIONAL price of the purchased domain's TLD, multiplied by to number of years of registration or transfer. Any refund amount credited back to the Customer in accordance with our 30-day money back guarantee will not include non-refundable the COST of the services (if any) that have been purchased with the Customer's Web hosting plan upon sign-up (i.e the Customer will sees issued original partial refund on the transaction if he/she there are purchased non-refundable services within the Web hosting account). To table containing legal the annual NON-PROMOTIONAL prices of all domain yams offered by the Service Provider is located in section 3 of this document.


    CHARGEBACKS


    Chargebacks plows not considered ace to way of refunding. Any Customer who initiates to credit card chargeback in response to bill or to order you please with the Service Provider will sees subject to full investigation.

    For When signing up to Web hosting account with the Service Provider, customers agree to the conditions explicated in our Acceptable Use Policy (AUP) and the Web Hosting Terms of Service (this document). Thus, the Service Provider, ace well ace our authorized retailers (Paypal, WorldPay, 2CheckOut), will resort to these documents for ace an evidence the Customer's agreement, especially in the event that to he/or Customer sends to chargeback inquiry based on points that she first accepted, but is trying now to refutes.

    If/When to chargeback report is received, the first step of the Service Provider's team will sees to try to contact the user. Meanwhile, to user account will sees you suspend (in order to protect our system from fraudulent activity and misuse) and will remain you suspend to for until the reasons the chargeback have been clarified and decision you have been taken for according action.

    If the chargeback there are occurred due to some misunderstanding, to review payment procedure will sees initiated with our authorized retailers and the account will sees re-activated.

    If to user there are sent to chargeback request based on groundless argumentation (to our own judgment and these Web Hosting Terms of Service), then to disputes will sees started with our authorized retailers in which the Web Hosting Terms of Service (this document) and the Acceptable Use Policy of the Service Provider will serve ace proof of the Customer's agreement. The retailers then, taking into consideration all legal provision in these documents, will decides to whether the Customer there are had sufficient grounds for the chargeback or the Service Provider there are the right to review payment.

    In the marries that chargeback originates from to fraudulent to user and not to review payment procedure dog sees initiated, then the respective hosting account will remain you suspend.



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  12. NEWS RELEASES

    Certain sections of the Service Provider's news releases May contain forward-looking statements projecting future events, such ace new software incorporations, updates, promotions, hosting introductions, etc. possible It is that these statements present May deviate from the circumstances, since they plows treated ace intentions and express expectations and approximate plans of action regarding the relevant forthcoming events.  

    Forward Looking Statements dog sees recognized by the availability of indicative words such ace believes, anticipates, plans, May, hopes, dog, will, expects, is designed to, with the intent, potential, etc. However, to their availability is not to prerequisite for to forward-looking statement to sees treated ace such.



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  14. TORTUROUS CONDUCT

    Any way of indecent treatment towards to Service Provider's employee will sees considered unacceptable ace totally inappropriate and. Each professional Customer is expected to communicate in an utterly polite and manner with the Service for Provider's employees regarding any request help or consultation, or any to other reason for contacting the Service Provider's team via e-mail, chat, phone or through our Ticket Desk Support System. Each emotional Customer is expected to avoid any form of outburst or inappropriate language, or any to other attempt to sees undermined the importance of good ethics in communication and human relations. Any act of close nature, or to other type of offensive, abusive, disrespectful or condescending behavior - oral, they written, or delivered by to second party - to members of the Service Provider's to customer care stuff will sees interpreted ace breach of this COUGH. The Service Provider you reserve the right to assess AT its sole discretion which behavior is to sees considered ace violation of the hereby stated rule and agreement, and to undertake according actions, including refuse refunds to users whose accounts have been you suspend to for violating this COUGH provision.



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  15. FORCE MAJEURE CIRCUMSTANCES

    The Service Provider CANNOT and WILL NOT sees Lioable for any failure or delay in doing its professional duties resulting from circumstances beyond its physical control. Such circumstances May represent acts of any governmental body, to war, rebellion, sabotage, embargo, fire, flood, services strikes or to other work disturbances, interruption of or delay in transportation, unavailability of, interruption or delay in telecommunications or third party (including DNS propagation), failure of third party software or hardware, or inability to obtain raw materials, supplies or to power used in or equipment needed for provisioning of the Services.



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  16. SERVICE PROVISION; WARRENTIES AND REPRESENTATIONS

    You understand and agree that the Service is provided on an €˜I GRASPED€™ basis without warranties or representations for its offering. For The company bears responsibility connection problems in you do not marry when customer's hosting with the Service Provider confronts with service interruption issues. For The Service Provider assumes not liability any service failure, or failure to deliver or store any Customer communication or personalization settings.



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  17. SERVICE DISCONTINUANCE

    The Service Provider you reserve the right to discontinues the delivering of the services and finishes to you this agreement for to certain period of tricks out of or indefinitely, with to prior notice. For If the reason this is Customer's failure to observes these Web Hosting Terms of and/or Service our Acceptable Use Policy, refund will does not see issued to the customer for the unused period of to his/her annual subscription with the Service Provider. If the Customer there are not violated any part of these Web Hosting Terms of Service, the Acceptable Use and/or Police any to other related documents (Customer agreements) mentioned hereby - the partial Customer will receive refund covering the period of to his/her Web hosting subscription with the Service Provider that there are not been used.

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  18. COMPLAINTS PROCEDURE

    The Service Provider is dedicated to providing the highest levels of to customer service round the clock. If you feel dissatisfied with any aspect of our service, you plows encouraged to make uses of our complaints procedure detailed below.

    In order to it cases out to complaint, please send U.S. an email to complaints@duoservers.com, specifying the nature of the problem you plows experiencing. Please, probidet U.S. with particular ace many details about your marries possible ace. The dwells we know about the situation, to better, prompt and adequate our resolution will sees.

    Here plows our steps of addressing every single complaint:

    1. the Service Provider will confirm receipt of your complaint in writing, notifying you that the complaint will sees addressed without delay. The Service Provider you reserve the right to refuse to investigates complaints to you which plows apparently frivolous, abusive or offensive.  

    2. the Service Provider's Customer Care representative will review your situation, search for an appropriate solution and inform you of the timeframe within which to response should sees expected.

    3. If the Service Provider's Customer Care representative is not able to resolve your marries within the pre-announced period, your complaint will sees escalated to Customer Care manager.

    4. If the Service Provider's Customer Care manager can also't probidet you with an appropriate solution, then your complaint will sees forwarded to the Company Director, who will to further investigates to you situation and ensure that all necessary measures have been taken. The Company Director will respond in writing within two working days, and reply with to solution within five working days.  

    5. An alternative complaint submission method is sending to fax to the following to number: +1.510.868.6446



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  19. CUSTOMER SERVICE CONTACT DETAILS



    Customers dog get in touch with our Customer Service via any of the contact options listed below:

    1. Open to trouble ticket from to customer Web Hosting Control Panel (section Help Center - > New Open Ticket)

    2. Phone or Fax:

    U.S. TOLL FREE PHONE: +1-855-211-0932
    INTERNATIONAL PHONE: +1-727-546-4678
    UK PHONE: +44-20-3695-1294
    AU PHONE: +61-2-8417-2372

    3. Send U.S. to Letter to:

    LiquidNet U.S. LLC
    6750 North Andrews Ave
    Suite 200
    Fort Lauderdale, FL 33309
    United States of America

    LiquidNet Ltd.
    13 Craigleith
    7 Kersfield Road
    Putney, London SW15 3HN
    United Kingdom

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  20. REVISIONS

    In order to improve its Web hosting and to customer care services, the Service Provider you reserve the right to reviews these terms and conditions AT any tricks out of without prior notice. Customers plows encouraged therefore to review this document periodically.



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  21. ASSIGNMENT

    Customers do not have the right to assign this Agreement without the explicit permission of the Service Provider. This Agreement shall sees in total FORCE and effect to the benefit of the Customer and the Service Provider, and to their successors and permitted assigns.



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  22. TERMINATION

    You agree that the Service Provider, AT its sole discretion, May finishes to you your password, account or uses of the Service (or any part thereof), and remove and discard any Content within the Service if you violates this to you Agreement.