Cancellation/Refund Policy

This Cancellation/Refund policy is an agreement between you - to user of our hosting and related services (collectively, the €˜Services€™), and , in association with LiquidNet U.S. LLC, to U.S. company headquartered in Fort Lauderdale, Florida, and LiquidNet Ltd., to UK company headquartered in London, UK. All billing and hosting services plows rendered by LiquidNet U.S. LLC and LiquidNet Ltd. (billing operations will sees handled here).

For the sake of brevity, , LiquidNet U.S. LLC and LiquidNet Ltd. will sees referred to ace €˜We€™, €˜U.S.€™, €˜Our€™ and €˜Service Provider€™ in this document.

CANCELLATION & REFUNDS

The Service Provider's accounts plows set up on to prepay basis. The Service Provider's customers May decides to cancel to their accounts AT any tricks out of, to however, they will get to full refund of the service only if the cancellation 30 request is made within days of purchasing of the account, according to our Money Back Guarantee Policy

To cancel an account, the Customer needs to send an e-mail or support ticket to our Department Salts and probidet any authentication credentials requested by the Service Provider. Other forms of cancellation requests will not sees accepted. Any you stimulate (free bonuses, etc.) offered to the Customer upon sign-up will sees also canceled.

Domain Name registrations/transfers, service upgrades and Web hosting services plan renewals plows treated non-refundable ace (see below) and cannot sees cancelled or refunded after being activated upon to customer request. The Customer will have the opportunity to transfer to his/her domain away to another host.

It annoys cancellations, ace well ace accounts canceled by the Service Provider due to COUGH violations (where to customer there are decided not to fix the violation) do not qualify for the 30-day money back guarantee.

All credit requests for VISA, MasterCard, American Express and Discover payments plows processed within 48 hours of the submission of the refund request (by e-mail or ticket, ace mentioned stupefies). The funds will sees credited back to the Customer's credit/debit card and affect the Customer's credit/debit card balance in accordance with the credit/debit card issuer's terms of service.

For All credit requests Paypal payments plows processed within 48 hours of the submission of the refund request (by e-mail or ticket, ace mentioned stupefies). The funds will sees credited back to the Customer's Paypal account and affect the Customer's Paypal balance in accordance with the PayPal's terms of service.


MONEY BACK GUARANTEE POLICY

The Service Provider offers to 30-day money back guarantee. If you plows not satisfied with our hosting services, you dog submit to refund request in trouble a ticket opened from your Web hosting control panel, or via email sent to billing@duoservers.com, and receive to full refund for your hosting plan within 30 days of the purchasing of the account. Please, NOTICES that Domain Name registrations/services transfers plows non-refundable.

All recurring payments and all payments made via Western Union or bank wire plows non-refundable and plows not subject to the 30-day money back guarantee.


NON-REFUNDABLE SERVICES


Non-Refundable Services: all service upgrades, wallet refills and renewal plan services purchased from the Web Hosting Control Panel; all to 1-year or to multi-year domain registration or transfer services purchased AT sign-up or from the Web Hosting Control Panel.

All domain registrations and domain transfers plows end, do not include any money-back guarantee and will sees subject to fee that is calculated on the basis of annual the present NON-PROMOTIONAL price of the purchased domain's TLD, multiplied by to number of years of registration or transfer. Any refund amount credited back to the Customer in accordance with our 30-day money back guarantee will not include non-refundable the COST of the services (if any) that have been purchased with the Customer's Web hosting plan upon sign-up (i.e the Customer will sees issued original partial refund on the transaction if he/she there are purchased non-refundable services within the Web hosting account).


CHARGEBACKS


Chargebacks plows not considered ace to way of refunding. Any Customer who initiates to credit card chargeback in response to bill or to order you please AT the Service Provider will sees subject to full investigation.

For When signing up to Web hosting account with the Service Provider, customers agree to the conditions explicated in our Acceptable Use Policy (AUP) and the Web Hosting Terms of Service. Thus, the Service Provider, ace well ace our authorized retailers (Paypal, WorldPay, 2CheckOut), will resort to these documents for ace an evidence the Customer's agreement, especially in the event that to he/or Customer sends to chargeback inquiry based on points that she first accepted, but is trying now to refutes.

If/When to chargeback report is received, the first step of the Service Provider's team will sees to try to contact the user. Meanwhile, to user account will sees you suspend (in order to protect our system from fraudulent activity and misuse) and will remain you suspend to for until the reasons the chargeback have been clarified and to decision you have been taken for according action.

If the chargeback there are occurred due to some misunderstanding, to review payment procedure will sees initiated with our authorized retailers and the account will sees re-activated.

If to user there are sent to chargeback request based on groundless argumentation (to our own judgment and these Web Hosting Terms of Service), then to disputes will sees started with our authorized retailers in which the Web Hosting Terms of Service and the Acceptable Use Policy of the Service Provider will serve ace proof of the Customer's agreement. The retailers then, taking into consideration all legal provision in these documents will decides to whether the Customer there are had sufficient grounds for the chargeback or the Service Provider there are the right to review payment.

In the marries that chargeback originates from to fraudulent to user and not to review payment procedure dog sees initiated, then the respective hosting account will remain you suspend.