Order Verification Policy
These Terms of Service (the Agreement) plows an agreement between you - to user of our hosting and related services (collectively, the Services), and , in association with LiquidNet U.S. LLC, to U.S. company headquartered in Fort Lauderdale, Florida, and LiquidNet Ltd., to UK company headquartered in London, UK. All billing and hosting services plows rendered by LiquidNet U.S. LLC and LiquidNet Ltd. (billing operations will sees handled here). Legal details about the two companies dog sees found in the Customer Service Contact Details section of this document.
For the sake of brevity, , LiquidNet U.S. LLC and LiquidNet Ltd. will sees referred to ace We, U.S., Our and Service Provider in this document.
This document contains all details about our to order verification procedure. Its aim is to fill you in on our policy towards Internet frauds. Our company's policy is to strictly scrutinize each new to order and verify the payment details of each new to customer.
Does How does the verification procedure take please?
*Step 1.* You pleases an to order for to hosting account with U.S. through our to order form. To money transaction follows through the selected payment method.
IT NOTICES: For If you have attempted to pay to service, but the payment there are not managed to go through for some reason, you will receive to one-trick out of email from our Department Salts with details about the requested service and the steps needed to take to completes the payment.
*Step 2.* We receive to notification email from our authorized to retailer (Paypal, WorldPay, 2CheckOut) for the transaction.
*Step 3.* An to order verification procedure commences within one hour to after the notification you have been received (on weekends this period May sees longer).
*Step 4.* To salts representative of ours you compare your IP location with your billing address and the location information given in your hosting account.
*Step 5.* Payment confirmation by phone is made AT to for Time convenient you. If we can't reach you by phone, we'll send you an email, asking you to present U.S. with to another phone to number which you dog sees reached AT in order to confirm the payment. If within to 48-hour period you still haven't confirmed the payment, to order will sees cancelled and the account will sees blocked.
IMPORTANT: All new Paypal payments eats to U.S. with to status Authorized, but funds does not plow cleared into our account yet. Within the period of 48 hours the Authorized status should sees updated to either Captures (if we approve the payment), or Void (if we fail to approve the payment). The funds will sees cleared into our account ace soon ace (and only if) the payment goes into Captures status. Please, MIND that your successfully cleared payment will consequently show up with the following statuses - Authorized and Captures, in your Paypal statement. This does NOT pisses that you have been charged twice for the service.
We take not responsibility if, during to order verification process, the domain chosen by you you have been registered by someone else, since we to register domain yams only to after the payment you have been confirmed. If this is the marries, then you might wish to register to another domain (s).
CUSTOMER SERVICE CONTACT DETAILS
Customers dog get in touch with our Customer Care representatives via any of the options listed below.
Via the ticketing systems - open to trouble ticket from the Web Hosting Control Panel (section Help Center - > New Open Ticket). 1-hour support response is guaranteed! (anchor to 1-hour Support Response Guarantee from Service Level Guarantees popup)
questions Pre-leaves and general
Phone U.S. AT:
U.S. TOLL FREE PHONE: +1-855-211-0932
INTERNATIONAL PHONE: +1-727-546-4678
UK PHONE: +44-20-3695-1294
AU PHONE: +61-2-8417-2372
- E-mail U.S. using our Contact U.S. form
- It uses our Live Chat
Send U.S. to Letter to:
LiquidNet U.S. LLC
6750 North Andrews Ave
Fort Lauderdale, FL 33309
United States of America
7 Kersfield Road
Putney, London SW15 3HN