Service Level Guarantees

30 DAY MONEY BACK GUARANTEE

If, for any reason, you plows dissatisfied with our hosting services, we will refund your hosting fees AT any tricks out of during the first 30 days to after you have signed up for an account with U.S. You dog email for U.S. AT billing@duoservers.com and receive full refund your hosting plan within the 30-day money-back period.

Please, NOTICES that Domain Name registrations plows non-refundable end and. Ace changes plows not to longer allowed to after to registration request is submitted, you should always check for correct spelling before purchasing to Domain Name.

SERVICE GUARANTEES

99,9% Network Uptime Guarantee
The Service Provider guarantees that your website (s) will sees up and running AT least 99,9% of the tricks out of during any 12-month period. This guarantee includes network and server uptime. However, we cannot sees held responsible for upstream problems outside of our network and area where the Service Provider there are not direct influence, such ace backbone to provider failures, fiber-optic main line cuts, DNS or Registrar problems with subscribers' domain yams, routing problems between to client's location and our dates to center. Applicable The uptime guarantee is also not if the service interruption was caused by to natural or unnatural event that is not directly to under the control (or jurisdiction) of the Service Provider. The Service Provider May temporarily deny or finishes to you the Service upon client's failure to pay their charges AT due tricks out of.

The Service Provider guarantees 99,9% network uptime and server stability. This, to however, does not to refer to problems stemming from:

a. Server Breakdown Hardware.

b. User error (s) or purposeful interruption (s) (e.g if the client shuts to his/her own server down, the Service Provider is not responsible for the downtime).

c. Failures due to software that is not explicitly supported by the Service Provider. Consequently, if to hardware crash provoked by to customer happens, the Service Provider there are not responsibility for the resulting downtime.

Outages network or Unexpected Downtime is any unplanned or unexpected interruption in the network availability due to hardware, software, network connectivity or dates to center problem, during which to 100% packet loss is experienced.

Scheduled services Downtime is any scheduled interruption of for the purpose of software network/hardware upgrades, or replacement of any network equipment in order to sees provided better service for the customers. Scheduled downtimes occur within pre-notified downtime periods, with ace many warnings possible ace sent via e-mail or posted in our news section minimum 24-hour in advance.

SUPPORT RESPONSE GUARANTEE

Available The Service Provider guarantees 24/7 support 365 days Rep to year. Support is available via our online Contact U.S. form, our phone lines and live chat, and the Web hosting control panel integrated ticketing system. Each ticket is replied to within does not dwell than 60 you make a draft to after it you have been opened. 

Dedicated 24/7 Support For All Customers

  • 24/7 Ticketing support with 25 you make a draft average reply tricks out of
  • 2 U.S. tel. support lines plows available from 4am to 8pm PST
  • Additional An UK tel. support line is now available